Shipping Policy

Last Updated: July 8, 2025

Thank you for shopping with us. We are committed to providing reliable shipping and excellent customer service.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully confirmed.

• Orders are not processed or shipped on weekends or public holidays.

• During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are as follows:

• Europe: 5–10 business days

• North America: 7–12 business days

• Australia & New Zealand: 8–15 business days

• Rest of the World: 7–20 business days

Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated during checkout based on the destination and shipping method selected. Free shipping may be offered during special promotions or on qualifying orders.

Order Tracking

When your order is shipped, you will receive a confirmation email containing your tracking information (when available). Please allow up to 48 hours for tracking updates to appear.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Address

Please ensure your shipping address is accurate before completing your purchase. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can assist you promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team:

Email: dubranly@contact.us

We aim to respond to all inquiries within 24–48 business hours.